Secret Santa: please report missing gifts

Dear Secret Santa participants:

We’re nearing the end of this exchange with 90% of gifts already sent and a majority already received. While we’re aware of a few gifts going out late due to illness, shipping delays, and/or other events, we need your help in making sure that we’re not leaving anyone out.

Please make sure that if you have received your gift, you have marked it as such in the exchange website—this is done by selecting the option to “post to gallery” on the “receiving” tab of the exchange page (green tier, red tier). If you don’t have a picture handy, please take a picture of a pen or a sheet of paper that says thank you and upload it. If your gift has gone missing in transit, please contact us. It’s important to mark your gift as received, as this credits your Santa for fulfilling the exchange; additionally, GG may suspend you from the platform if you do not acknowledge receipt of a sent gift, causing you problems for future Secret Santas.

If you have issues with uploading images, or your gallery image shows as “Ginger the Cat”, please contact GG support as they are actively trying to resolve this problem. They have returned from their holiday break and can address support tickets.

If you have not received your gift(s):

• Please comment below or notify an elf directly to report which tier gift(s) you have not received.
• Please also include whether you clicked the "Report No Gift" button on Givin Gifts.
• If you were notified that you were assigned a rematch gifter, please also mention this.

If there is a special circumstance and your gifter has been in touch, but you have not received your gift, please send a message to your elf instead with details (e.g. gift is delayed but in transit, stuck in customs, etc.)

If you were assigned a rematch giftee by Givin Gifts:

• Please let an elf know who you were assigned, which tier, and the status of sending your gift.
• If you were assigned a rematch but are unable to fulfill it, please let an elf know and we will help.
• If you were assigned a rematch but then the giftee got their original Santa's gift, please send them a card to fulfill the match.
• Important: There is a known issue with rematch giftees not being notified of sent packages. In addition to marking sent, please also send the tracking number to your rematch giftee via GG messaging.

If you would like to volunteer to send a rematch gift for someone whose gift went missing:

Please comment below with your country, which countries you are willing to ship to, and which tier you would like to rematch for. We anticipate that we will be doing some late rematches for a handful of people as more information comes in.

Need more help? Contact an elf!

If you need help, comment below or contact the appropriate team member(s) depending on your region. We recommend contacting an elf in a timezone close to yours for prompt responses compatible with your schedule.

You can easily identify the exchange organizers by the “Santa’s Elf” user flair on Reddit:

• Americas West/Central: u/merantite and u/write_knife_sew
• Americas East: u/jezlyn and u/Ok-Seaweed7173
• Europe/Middle East/Africa:  u/halfcelestialelf and u/PrestigiousCap1198
• Asia/Oceania: u/paradoxmo
• Head Elf (escalations/other): u/merantite

You can contact the exchange organizers on Mastodon:

• Americas West and Central: @alexa488@penfount.social and @write_knife_sew@penfount.social
• Americas East: @jezlyn@mastodon.social
• Europe/Middle East/Africa: @Halfcelestialelf@penfount.social
• Asia/Oceania: @paradoxmo@penfount.social
• Head Elf (escalations/other): @alexa488@penfount.social